Mission, Vision, and History
Over 20 years ago, we established Image Textile with a single goal: become the most trusted online supplier of commercial textiles to businesses across the country.
To achieve this goal, we knew we had to focus on the fundamentals. We built our reputation by offering products that consistently surpass customers’ expectations while providing a level of personal service that is unmatched in the industry.
When we got our start, many businesses were still getting used to the idea of shopping online. The world and the industry have changed since then. The internet has become the go–to place for people to research and buy products, small and medium-sized businesses have dealt with the rise of behemoth online retailers, and customers’ expectations for quality and service from online transactions have increased. Image Textile has gained reputation for focusing on the basics in a complex market.
Whatever the next 20 years holds for your business, rest assured that Image Textile will be here for you in the same way we always have. Our goal remains the same: to be the online source you trust for your towels, sheets, table linens and more. Our desire to continuously improve our products means businesses everywhere count on us. We’re proud to be part of their team.
The Image Textile Advantage
Speed – Image Textile processes and fulfills orders in our own warehouse. This means we’re able to respond to your order quickly—in-stock items ordered before 3pm Monday through Friday are shipped the same day. Over 85% of the US, our transit times are 3 days or fewer.
Knowledge – We make a special effort to study our products and how our customers use them. This insight helps us make sure we get our customers the products that will be the best fit for their business. Part of serving our customers is providing them with samples that we believe will work well for them.
Sourcing – For over 30 years, Image Textile has dealt directly with our two major manufacturers. These long-standing relationships mean our suppliers give Image Textile priority in production, so we can respond to changes in demand quickly. No matter the needs of our customers, we can offer them a trusted, tested product. Our suppliers carry the highest possible certifications and ensure their practices exceed environmental standards.
Ownership – When you’re doing business with Image Textile, you’re doing business directly with the owner. All your questions, feedback, and special situations are handled by ownership, who have a deep stake in how our customers feel about Image Textile. Our hands-on ownership is dedicated to delivering the best possible customer experience. When you buy from Image Textile you can rest assured you are dealing with the owner. Any inquiries, opportunities, and challenges you may have, you can be assured that ownership is involved in making your experience the absolute best it can be.
Value – Our goal is to always provide our customers with the best possible price for their wholesale textiles. If you find a better price for a similar product from one of our competitors, reach out to us. We will do our best to match that price so we can deliver you the best value possible.
